Let me start by saying, I’m not a person who typically writes a review, however the staff at Les Mack are so amazing - I had to! If you or anyone you know are looking for a vehicle, Steven at Les Mack is your guy! I walked into the dealership not knowing what I wanted and walked out with the car that checked all the boxes. Steven was very patient with me through the entire process and found exactly what I wanted! Troy in finance is your guy - he is amazing! He went above and beyond to ensure every need of mine was met!
If you are looking for a car - the staff at Led Mack are it!
— Maggie from Iowa City, IA
If you are looking for a great vehicle at a great price... start looking here! Upon walking in the building we were greeted by staff. They called the salesman (Steven) from the other store because we have worked with him before. Let me be honest, I went to two other lots that day just to see what they would give me for my car. One of the dealerships took me to test drive and didn't even know how to make the features work! Steven was very knowledgeable about all the features! We drove a few vehicles and were impressed with the professionalism from all the staff! Tony, the financial guy... again, very impressed with his overall performance that got us a great interest rate! The service guy Terry, very helpful and knowledgeable as well! I can't stop talking about our experiences to family and friends! Great job Les Mack!
— Amy from Avoca, WI
I traded in my Toyota Sequoia for a gently used Yukon XL today at Les Mack from Steven Jantzen, they were amazing. Super quick, friendly, no BS. In and out in less than 45 mins with a great new truck. The truck was beautifully detailed, full of gas, and ready to go. Just wish they had a location in Milwaukee... Thanks Les Mack
— Michael from Milwaukee, WI
We had a great experience at Les Mack with Wade Duncan ! Thank you for making today special.
— Bobbi Jo from Fennimore, WI
I bought a Traverse last week from Steven Jantzen in Lancaster. I couldn’t be happier! Steven was very knowledgeable,friendly,and made me feel at ease. The whole process was pretty easy. I felt I was getting a great vehicle for a fair price. And also felt I was going to be taking care of even after buying my vehicle. Also just wanna say Troy Kerkenbush was also extremely helpful with the paperwork and the finance part of the deal. He made me feel comfortable enough to ask anything. Definitely recommend buying your next vehicle at Lancaster Les Mack!
— Emily from Platteville, WI
Last week my wife and I bought a 2016 Ram Laramie from Richard at Les Mack Dodge. I am the last guy in the world to buy a vehicle sight unseen, but the way he described this truck, I had to buy it. I had never even owned a Ram before. We are so glad we bought this truck, everything Richard told me on the phone was right on, it is in excellent shape, it was a one owner local person that had it before us. We love it. Troy and Angela did the closing, Angela went through some of the options on the truck and made sure it was what we wanted and Troy took care of all the paperwork in the end. They were so friendly and helpful through the whole thing, it was a great experience all around.
— Dan from Bismark, ND
Recently traveled 2 hours from Iowa City area to work with Wade to purchase a 2017 Yukon XL. Price point was lower than everywhere else round Iowa City within 400 mile radius. Vehicle was exactly as shown on the internet, no gimmicks, no hassles. He was a pleasure to work with. No pressure, knowledgeable, friendly, overall great guy! We plan to be back in a few years to see Wade looking for a new truck.
— Jane from Iowa City, IA
Ordered car online. Great customer service. Car was clean and ready to go when we arrived from our almost hour and a half trip. Very pleased!
— Paula from Holmen, WI
Gary was great to work with, we recommend working with him to find your next vehicle! We worked with him from out of state and he was very quick to get back to us with any questions, pictures, and videos! Vehicle was as he portrayed and we couldn’t be happier!
— Linda Jepson from Wayland, IA
I Had a Awesome Experience with Les Mack, I worked with Wade Duncan, I Lost my vehicle in Electrical Fire 3 days before Christmas( minivan)(had it 9yrs), I searched different Car Sites and I found them, a 2015 Kia Sorento , I called Tuesday, Wade called with more details, set up appt for Saturday, Me and a friend drove 2hr away and They we're very nice, courteous to Us..I knew I wanted this Kia, to top off, Good Deal and they offered to pick me up at home 2 hrs away and drive my SUV it home, Yes! Happy Camper, This was Best Day Ever and a Blessing because a Snow Storm came, this Kia drove great in the snow , Wade called to be sure I made it back Safely and wrote a Letter...I definitely recommend Les Mack to Others, Awesome Dealership , Great People in WI
— Taiveda from Rockford, IL
Thank you sooo very much for helping our daughter Shalli Poots to get her new car. You are the best! The most awesome service, hospitality and friendly experience we received! Thank you Wade Duncan for selling our family it’s fourth vehicle and making us happy
— Lori Ann from Prairie Du Chien, WI
I just purchased a new Camaro from Les Mack and couldn't be happier. My salesman Wade and their entire staff were great, they went out of the way to get me a great deal and make my buying experience the best I've had in over 30 years. I highly recommend Les Mack!
— James from Hugo, MN
Carson, Brian and Gary were great to deal with. They had the vehicle I was looking for in the correct color and options I wanted. I live 3 1/2 hours away from Lancaster and did everything over the phone. The vehicle was as described when I arrived. The whole purchase process went smoothly. They were not pushy, were not trying to sell me things I didn't want or need. Took "no" for an answer, something rare in sales and F&I people today. I wasn't expecting the service I received because I was "just" buying a vehicle. Since I'm 3 1/2 hours away they knew they were not going to get future service or parts sales from me but I was treated just as anyone local coming in to buy a vehicle. I was very pleased to see a group of people who still care about customer service.
— Todd from Kimberly, WI
Where do we even begin?!?! We were led to Les Mack by my father in law, who had been looking for a new truck for around 6 months. He had gone to a large majority of dealerships, and was not happy with either the truck, the service, or both. He made the 1.5 hour drive from their home to Lancaster, and as soon as they stepped on the lot and were greeted, they knew this trip would be the one. They initially bought a used 2017 Silverado. Absolutely loved it. They signed the paperwork on a Tuesday, and were set to pick it up on Saturday. Well, Wednesday my father in law had gotten a call from another dealer, with a very competitive and enticing offer. He called up Gary Whittaker immediately and told him the situation. Gary worked his magic, and was able to get my father in law an even better deal on a BRAND NEW SILVERADO. They made some changes, Gary worked even more magic, and traded the paperwork in on the 2017, and walked away with the 2019! The truck of his dreams! Gary spent so much time with them to make sure that they understood every aspect of their new vehicle (which was no easy task) and was just an absolute JOY! My husband had gone with his dad to pick up his new truck and got to talking with the Sales Manager Brian, and explained to him that my husband was looking to purchase me a new truck for my birthday. I had a VERY specific F150 that I was looking for. We had given up on buying right now, because we were just not able to find it. My husband took Gary’s number, and they remained in contact over the next couple of days. And Gary called my husband with the best news! Brian and Gary worked their magic AGAIN, and were able to locate my DREAM TRUCK! My husband was so impressed with these two, and their dedication to us, and finding exactly what we wanted! We ended up buying ourselves a brand new Ford F-150 just one week after my husband’s father bought his Silverado. We picked up my truck just before my birthday, and to my surprise, my husband had a bouquet of flowers waiting for me in the truck all with the help of Gary! He went out of his way, and above and beyond for our entire (difficult, and picky) family and we are so grateful for him! And Brian too! Thank you to everyone at Les Mack for these AMAZING experiences! We will always recommend you to everyone!
— Meghan Zauner -Prairie Du Sac, WI
Found a great deal on a 2017 Taurus at Les Mack. Drove up from Cedar Rapids, well worth the trip. Gary was great to work with, took the time to explain the technology on the car. Wish the folks that sold me my 250 had done the same. No high pressure sales here.
— Bill from Cedar Rapids, IA
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